Privacy Policy

At RentStayNow, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information in several ways:

Personal Information

• Name, email address, and phone number
• Payment information (processed securely by our payment partners)
• Profile photo and biography (optional)
• Government ID for identity verification (hosts)

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Usage data and interaction with our platform

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process bookings and payments
• Communicate with you about reservations
• Send important updates and notifications
• Prevent fraud and ensure platform security

3. Information Sharing

We share your information only in the following circumstances:

• With hosts/guests to facilitate bookings
• With payment processors to complete transactions
• When required by law or legal process
• With service providers who help us operate the platform

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data in a portable format
• Opt out of marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes through the platform or by email.

10. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at:

privacy@rentstaynow.com